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After-sales Service Commitment
  • Purpose of Service


  • Service Objectives

    Service Quality Wins Customer Satisfaction

  • Maintain

    48 hours, according to the appointed time on-site maintenance

  • Quality Warranty

    Five-year Free Quality Assurance and Maintenance of Products

About the sales service,we follow as below:
1)The main parts of electric bike like motor,battery,charger and controller,we exchange it in half year, repair them freely for one year.
2)The easily damaged parts like Pedals,saddle,lamp,we repair them for three months.
3)The maintenance period is started from the date when you received the products.
4)The spare parts percent:Each order equal or more than 20pcs,we will send you some spare parts free of charge in 1% of total order value.
5)Guarantee methods:
When you receive lot of products,please check them and keep some pictures or videos as the evidence. If there are any damages and proved the problem in our side,we will arrange it by express if possible;if you have ordered as the spare parts,they can be transported in the following container.

Service Flow
  • Call the Official Service Telephone

  • Describe product issues and service requirements

  • Audit of Product Problems

  • Identify the area

  • Arrangement of service time

  • Door-to-door service

  • User Visit Back

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